polyvoTerms of service
These terms are between you (the business using Polyvo) and Jae Heum Sohn, trading as Polyvo, Auckland, New Zealand ("Polyvo", "we", "us"). By starting a trial or paying for Polyvo, you agree to them.
1. The service
Polyvo gives your business an AI phone receptionist. When calls are forwarded to your Polyvo number, it answers in the caller's language, takes a message (name, number, what they need, area and urgency) and texts you a summary. Features marked "coming soon" on our website are not yet part of the service.
2. Business use
Polyvo is for business use. You confirm you are acquiring it for the purposes of a business. To the extent the law allows, the Consumer Guarantees Act 1993 does not apply, and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, and you agree this is fair and reasonable.
3. Free trial
New customers may get a free trial. We will tell you how long it lasts. No card is needed for the trial. At the end of the trial, you choose whether to continue on a paid plan.
4. Prices and payment
- Prices are in New Zealand dollars and exclude GST.
- Plans are billed monthly in advance. Each plan includes a number of call minutes per month. Extra minutes are charged at 30 cents a minute, billed the following month. Unused minutes do not carry over.
- Founding member pricing ($79 a month) is fixed for your first 12 months, then moves to the standard price of the plan you are on, with 30 days' notice.
- We may change prices with at least 30 days' notice by email.
- If a payment fails and is not fixed within 14 days, we may pause the service.
5. Cancelling
There is no lock-in contract and no setup fee. You can cancel any time by emailing hello@polyvo.co.nz. The service stops at the end of the month you have paid for; we do not refund part months. Please turn off call forwarding on your phone when you cancel (dial ##002#).
6. Your responsibilities
- Set up call forwarding on your phone and keep your contact details up to date.
- Give us accurate information about your business, and check the call summaries you receive.
- Use Polyvo lawfully. Don't use it for spam, scams, or anything that breaches the Privacy Act 2020, the Unsolicited Electronic Messages Act 2007 or the Fair Trading Act 1986.
- Handle callers' personal information in your summaries responsibly, as set out in our privacy policy.
7. What AI can and can't do
Polyvo uses AI. It works well, but it can mishear names, numbers or languages, and it can't promise prices, times or availability on your behalf. Always confirm important details when you call the customer back. Polyvo is not an emergency service: it tells callers to phone 111 if anyone is in danger.
8. Availability
We aim to answer every call, but we rely on phone networks and providers outside our control, so we can't guarantee the service will always be available or error-free. We will tell you about planned maintenance where we can.
9. Liability
To the extent the law allows, we are not liable for lost business, lost profits or missed opportunities, or for indirect loss. Our total liability to you in any 12-month period is limited to the fees you paid us in the 3 months before the claim.
10. Your information
Your business information and your callers' information are yours. We use them only to provide Polyvo, as explained in our privacy policy. Call recordings and transcripts are deleted automatically after 90 days.
11. Changes to these terms
We may update these terms. We will email you at least 30 days before a change that affects you. If you don't agree, you can cancel before it takes effect.
12. Law
These terms are governed by New Zealand law, and New Zealand courts have jurisdiction.
Contact
Polyvo, Auckland, New Zealand · hello@polyvo.co.nz